Returns policy

Printed publications ship from Auckland. This document outlines inspection timelines and refund pathways without pressure language.

Eligible goods

Physical books, decks, and notebooks sold through the studio qualify for review when packaging arrives damaged or contents misprint.

Window

Contact the desk within fourteen days of delivery with photographic documentation of the concern. Staff reply with next steps within five business days when volumes allow.

Condition

Items should remain unused aside from inspection required to confirm the issue. Missing components may limit replacement options.

Refunds or replacements

Approved claims receive either a replacement shipment or a refund to the original payment path, depending on inventory.

Shipping costs

Return labels may be supplied when the publisher confirms responsibility. Buyer-funded returns apply when preferences change without product defect.

Contact

Begin any request through the contact page so records remain aligned with account notes.